FW88 Privacy Policy

Introduction

FW88 operates an online sports betting and casino platform accessible to eligible players across Malaysia, including those connecting from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations. This Privacy Policy describes how FW88 ("we", "us", or "our") collects, uses, discloses, and retains personal information obtained through account registration, payment processing, gameplay, customer support interactions, and related activities.

By creating an FW88 account, depositing funds, or otherwise using our service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, you must not use the FW88 platform. This Privacy Policy is incorporated into the FW88 Terms & Conditions.

Definitions

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, storage, access, use, transfer, erasure, or destruction.
• "Data Controller" means FW88, which determines the purposes and means of processing Personal Data in connection with the service.
• "Data Processor" means a third party engaged by FW88 to process Personal Data solely on FW88's instructions.
• "Player" means any registered individual who uses the FW88 platform.
• "Cookies" means small text files placed on a Player's device by the FW88 website to enable core functions, security measures, and performance monitoring.

Personal Data We Collect

FW88 may collect and process the following categories of Personal Data:

3.1 Registration and Identity Data

Full name, username, date of birth, nationality, residential address, and any government-issued identity document details submitted during account verification.

3.2 Contact Data

Email address, mobile phone number, and communication language preference.

3.3 Financial and Transaction Data

Deposit amounts, withdrawal requests, transaction references, supported payment method identifiers (for example, partial account numbers associated with Maybank, CIMB, Public Bank, Hong Leong Bank, or e-wallet tokens associated with Touch 'n Go eWallet, Boost, GrabPay, or DuitNow), and MYR balances held in your FW88 account.

3.4 Gameplay and Activity Data

Wagers placed, sports markets selected (including EPL, Liga Super Malaysia, UFC), casino games played, slot sessions, bet histories, and promotional activity.

3.5 Device and Technical Data

IP address, device type, operating system, browser type and version, session timestamps, page navigation patterns, and error logs collected to maintain service integrity.

3.6 Support and Communication Data

Records of customer support conversations, complaint submissions, dispute references, and account notes created to resolve service issues.

3.7 Responsible Gambling Data

Deposit limit settings, session reminders, cooling-off requests, self-exclusion records, and any responsible gambling declarations, retained to honour Player protections and prevent circumvention.

How We Collect Personal Data

FW88 collects Personal Data through:

• Direct submission: information a Player provides during registration, account updates, payment requests, or support contacts;
• Automated technical means: cookies, server logs, session tracking, and device fingerprinting operated by FW88's platform infrastructure;
• Payment providers: transaction status confirmations returned by supported Malaysian payment channels; and
• Verification services: identity and address confirmation responses from third-party KYC providers where applicable.

Purposes and Legal Basis for Processing

FW88 processes Personal Data for the purposes and on the legal bases described in the table below.

Disclosure of Personal Data

FW88 does not sell Personal Data. We may share Personal Data with the following categories of recipient only to the extent necessary for the stated purpose:

• Payment service providers: Malaysian banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank), e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), DuitNow, FPX, and cryptocurrency network processors — solely to execute or verify transactions;
• Identity and compliance service providers: third-party KYC platforms and fraud screening tools engaged to fulfil verification obligations;
• Technology infrastructure providers: cloud hosting, content delivery, security monitoring, and database services that process data as Data Processors under written agreements;
• Legal and regulatory authorities: government bodies, courts, law enforcement agencies, or financial regulators that lawfully require disclosure; and
• Professional advisers: lawyers, auditors, and insurers bound by confidentiality obligations where consultation is reasonably necessary.

All third-party Data Processors are required to process Personal Data only on FW88's documented instructions and to maintain appropriate technical and organisational security measures.

Data Retention

FW88 retains Personal Data for as long as is reasonably necessary for the applicable purpose or as required to meet legal, compliance, security, or dispute-resolution obligations. The following general principles apply:

• Active accounts: Personal Data is retained while your account remains open and for a reasonable period thereafter to manage any outstanding matters.
• Closed accounts: Transaction, identity, and verification records may be retained for a defined period following account closure to satisfy anti-money-laundering, audit, and dispute-resolution requirements.
• Self-exclusion and responsible gambling records: Records supporting active self-exclusion or permanent account restrictions may be retained indefinitely to prevent circumvention and protect the Player's own interests.
• Technical and session logs: Server logs are retained for a shorter operational period unless a specific security or legal need requires longer retention.

When Personal Data is no longer required, FW88 will securely delete or anonymise it so that it can no longer be attributed to an identifiable individual.

Data Security

FW88 implements a layered approach to data security, combining technical and organisational measures to protect Personal Data against unauthorised access, disclosure, alteration, or destruction. Measures include, but are not limited to:

• TLS encryption for all data transmitted between a Player's device and the FW88 platform;
• encryption at rest for sensitive Personal Data and financial records;
• access control policies restricting Personal Data access to authorised personnel on a need-to-know basis;
• regular vulnerability assessments and security monitoring of the platform infrastructure;
• two-factor authentication options for administrative access to systems containing Personal Data; and
• documented incident response procedures for detecting, reporting, and responding to potential data security events.

No technology is entirely without risk. Players should also protect their own accounts by using strong, unique passwords, signing out from shared devices, and reporting suspected unauthorised access promptly.

Cookies and Tracking Technologies

The FW88 website and platform use cookies and similar technologies to support core functions, maintain session security, and monitor platform performance. Common categories of cookie used include:

• Strictly necessary cookies: Required for the platform to function, including authentication, session management, and security features. These cannot be disabled without affecting core service access.
• Performance and analytics cookies: Collect anonymised or aggregated data on page load times, error frequencies, and navigation patterns to help FW88 improve platform speed and mobile usability for Malaysian players.
• Functional cookies: Remember preferences such as language, display settings, and responsible gambling control selections.

Players may manage or restrict non-essential cookies through their browser or device settings. Disabling certain cookies may affect the availability or performance of some platform features.

User Rights

Subject to applicable data protection principles and any lawful restrictions, Players may exercise the following rights in relation to their Personal Data:

• Right of access: request a copy of the Personal Data FW88 holds about you;
• Right to rectification: request correction of inaccurate or incomplete Personal Data;
• Right to erasure: request deletion of Personal Data where it is no longer necessary for the purposes for which it was collected and no overriding legal retention obligation applies;
• Right to restriction of processing: request that FW88 temporarily limit how your Personal Data is used in specified circumstances;
• Right to data portability: request a structured, machine-readable copy of Personal Data you provided directly, where technically feasible and not disproportionately burdensome; and
• Right to object: object to processing carried out on the basis of legitimate interests, where your particular circumstances justify such objection.

To exercise any of these rights, contact FW88 using the plain-text support email shown in the footer of this page. FW88 may require identity verification before actioning a request and will respond within a reasonable period. Certain rights are subject to legal limitations — for example, self-exclusion records may be retained despite an erasure request where retention is necessary to protect the Player.

Responsible Gambling and Special Data Considerations

FW88 processes responsible gambling data — including deposit limits, self-exclusion status, session reminder preferences, and cooling-off records — as a core part of player protection obligations. This data is handled with particular care:

• It is accessible only to the Player concerned and to FW88 personnel required to enforce account controls.
• Self-exclusion records are retained for as long as necessary to prevent a Player from bypassing restrictions, even following an account closure request.
• It is not used for any purpose other than administering responsible gambling protections and complying with related obligations.

FW88 is committed to responsible gambling for eligible adults aged 21 and above. If you are concerned about your own gambling, you are encouraged to review the information on the FW88 Responsible Gambling page.

Links and Third-Party Services

The FW88 platform may reference third-party payment systems by name (such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank) in the context of supported payment methods. Any personal data submitted directly to a payment provider is governed by that provider's own privacy policy, which FW88 does not control. Players should review the privacy terms of any payment service they use.

Children and Age Restrictions

The FW88 platform is strictly intended for players aged 21 and above. FW88 does not knowingly collect Personal Data from individuals below the minimum age. Where FW88 has reasonable cause to suspect that a Player is under 21, the account will be suspended pending age verification, and any confirmed underage account will be closed. Deposits made by an underage Player will be handled in accordance with applicable obligations.

Changes to This Privacy Policy

FW88 may update this Privacy Policy from time to time to reflect changes in data practices, technology, operational requirements, or applicable law. The effective date at the top of this page will be updated accordingly. Continued use of the FW88 platform following a revision constitutes acceptance of the updated Privacy Policy. Players who do not agree with the revised terms should stop using the platform and may request account closure.

Material changes that significantly alter how Personal Data is processed will be communicated to registered Players through the contact details associated with their account where reasonably practicable.

Contact Us

For questions, concerns, or data rights requests relating to this Privacy Policy or FW88's handling of your Personal Data, contact our support team using the plain-text email address shown in the footer of every FW88 page.

Please include your registered account username, a clear description of your request or concern, and relevant reference information such as transaction dates or screenshots where applicable. Do not include full banking credentials or complete passwords in any communication.

FW88 will acknowledge your contact and respond within a reasonable timeframe. Complex requests or those requiring verification or coordination with a payment provider may take longer to resolve.